San Francisco Chronicle - Subscriber Services

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Sep 1

Our delivered Sunday paper did not seem to include a Books section. I see that it is on-line. Can we be sure that we get the complete paper the next time?

Anonymous

Sorry about that! It seems you were not the only one. We are checking on the issue and will make sure next Sunday is not missed.

What do I have to do to get my paper delivered BEFORE I leave for work! (7:00 am)

Anonymous

Sorry about the issue! You should definitely receive your paper Monday through Saturday by 6:30am, Sundays by 8am. In some of our areas we reorganized the carriers routes so that could have caused delivery issues since they were still getting used to the routes. Contact us and provide your address so we can let the carriers know. 1-800-310-2455 or homedelivery@sfchronicle.com

why can't my paper be here on time?

Anonymous

Sorry about the delivery issues! We reorganized some of our carrier’s deliveries last week so they are getting acclimated to their updated routes. You can contact us at 1-800-310-2455 or email homedelivery@sfchronicle.com. If you provide your address we can make sure this gets fixed.

How do I add the family member logins?Am totally frustrated trying to find it.

Anonymous

Which of our digital products are you trying to add family member logins for? For the e-edition and SFChronicle.com you can go here.  You can add up to 5 different logins.

For the iPad app, you don’t need to validate. Just do the following:

-Choose $0 current subscriber

-Choose Access app with current iPad login

-Use the main login

For the iPad app, you can add up for 5 devices but can only have 1 login per account.

Hope this helps!

If you have any further questions, feel free to contact us at 1-800-310-2455 or email homedelivery@sfchronicle.com.

if I change from daily home delivery to Friday, Saturday, Sunday only can I still get the Chron. online? How much is the montlhy subscription?

Anonymous

You most certainly can! Included with all our print subscriptions, regardless of delivery schedule or price, is access to all 3 of our digital products - SFChronicle.com, the e-edition, and the iPad app.

Give us a call or email us to make a change to your subscription. The representative you speak with can give you the rates.

homedelivery@sfchronicle.com

1-800-310-2455

WHERE IS OUR PAPER !!!! OVER 4 HOURS LATE, WITH MULTIPLE CALLS !! I WATCHED THE DRIVER GO DOWN OUR STREET TWICE IN THE LAST FEW MINUTES AND NO PAPER !!THIS IS PACIFICA, NOT UP NORTH... WHERE THE HELL IS OUR PAPER ????ALL WEEK WE HAVE HAD TO CALL, 5 DAYS IN A ROW. I DON`T CARE THAT YOU ARE CHANGING ROUTS & DRIVERS, NOT OUR PROBLEM!!??

Anonymous

I’m so sorry that you were missed! You are absolutely right that this is our problem and we need to get it corrected asap. Can you send your address to the Customer Service Manager right now? I know she’s in the office today so she can call the delivery manager and find out what’s going on right now. Please email jmitchell@sfchronicle.com 

Napa home delivery is delayed today

As a result of earthquake related issues in the Napa area, delivery there is severely delayed. You can go online to report a missed paper and request credit at https://myaccount.sfchronicle.com . And remember that access to our digital products are included at no charge with all home delivery print subscriptions!

Today's e-edition (8/17/14) is missing page G1.

Anonymous

Sorry for the delayed response, this has now been corrected.

As a member of the ultimate access, is it true there was a lottery to get tickets to the Melissa Etheridge In Concert with the San Francisco Symphony

Anonymous

I think you’re talking about our new membership program - we have had some events with the SF Symphony. The program is free to all SF Chronicle subscribers. You can check out details here:

http://www.sfchronicle.com/membership 

i live in modesto and get the chronicle with the bee. i pay 51.00 a month for chronicle. in the past 2+months i have been skipped 5 times. i also am not getting the comics smart source and red plum with the sunday paper. whats going on?? bee rep says they don't load inserts so you are the problem. are you?? appreciate answer.golfergary@comcast. net

Anonymous

Sorry for the delayed response! I’m forwarding your query to the Customer Service Manager and asking her to check on this and get back to you asap.