San Francisco Chronicle - Subscriber Services

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vacation hold

Anonymous

3 ways to place it.

  1. https://myaccount.sfchronicle.com
  2. 1-800-310-2455
  3. homedelivery@sfchronicle.com

When you email, make sure you give your address.

When you call, you can place it through the automated system or speak to a rep.

Receiving paper during a vacation hold? Call or email us so we can fix it!

Has the Chronicle ended home delivery? You seem to have done so at my house. Haven't received a paper yet this week -- and that includes after I've requested a redelivery. Please fix this!

Anonymous

Oh no! I’m so sorry! Can you contact us with your address so we can take a look and make sure delivery begins, please? You can email us at homedelivery@sfchronicle.com or call 1-800-310-2455.

Is there a way to check to see if I inadvertently added All Acess to my account? I get the paper Wednesday thru Sunday

Anonymous

When you say All Access do you mean access to our digital products such as the e-edition, iPad app, and SFChronicle.com? All paid print subscribers have access to these products so you can’t accidentally sign up because you are already signed up for it. You can login to myaccount.sfchronicle.com to check.

Sep 8

Until September 4 (four days ago), I received a daily email with a link to the e-edition. I didn't change my profile, and there has been no change to my subscription status. Why did these emails stop, and how do I get them to resume?

Anonymous

I’m so sorry. We had an internal issue with some of the emails. I’m thinking yours was one of them. On top of that it seems a few domains such as:

jps.net
mindspring.com
ix.netcom.com
earthlink.net

are all blocking our emails! We think it has been resolved since this morning (9/8/14).

If you continue to not receive your daily e-edition email, contact us at homedelivery@sfchronicle.com or you can call 1-800-310-2455.

Sorry for the inconvenience!

Sep 8

I can't see the Sunday e-edition online. I've cleared my cache already. Any suggestions on what to do?

Anonymous

Can you be more specific please? Are you receiving an error? If so, what is the message? It is just showing Saturday’s edition? Where are you clicking from, the website or the link in the email?

Sep 1

Our delivered Sunday paper did not seem to include a Books section. I see that it is on-line. Can we be sure that we get the complete paper the next time?

Anonymous

Sorry about that! It seems you were not the only one. We are checking on the issue and will make sure next Sunday is not missed.

What do I have to do to get my paper delivered BEFORE I leave for work! (7:00 am)

Anonymous

Sorry about the issue! You should definitely receive your paper Monday through Saturday by 6:30am, Sundays by 8am. In some of our areas we reorganized the carriers routes so that could have caused delivery issues since they were still getting used to the routes. Contact us and provide your address so we can let the carriers know. 1-800-310-2455 or homedelivery@sfchronicle.com

why can't my paper be here on time?

Anonymous

Sorry about the delivery issues! We reorganized some of our carrier’s deliveries last week so they are getting acclimated to their updated routes. You can contact us at 1-800-310-2455 or email homedelivery@sfchronicle.com. If you provide your address we can make sure this gets fixed.

How do I add the family member logins?Am totally frustrated trying to find it.

Anonymous

Which of our digital products are you trying to add family member logins for? For the e-edition and SFChronicle.com you can go here.  You can add up to 5 different logins.

For the iPad app, you don’t need to validate. Just do the following:

-Choose $0 current subscriber

-Choose Access app with current iPad login

-Use the main login

For the iPad app, you can add up for 5 devices but can only have 1 login per account.

Hope this helps!

If you have any further questions, feel free to contact us at 1-800-310-2455 or email homedelivery@sfchronicle.com.

if I change from daily home delivery to Friday, Saturday, Sunday only can I still get the Chron. online? How much is the montlhy subscription?

Anonymous

You most certainly can! Included with all our print subscriptions, regardless of delivery schedule or price, is access to all 3 of our digital products - SFChronicle.com, the e-edition, and the iPad app.

Give us a call or email us to make a change to your subscription. The representative you speak with can give you the rates.

homedelivery@sfchronicle.com

1-800-310-2455